Call extensions are under the tab Ad extensions. They are a form of sitelinks extension used to grab the customers attention. Call extensions generally get the customers focus more than other sitelinks because it is bigger text. This also allows you to add phone numbers to encourage calls to your business with a displayable clickable call button with the ad. This allows customers the ease and can monitor the amount of traffic it brings in. The rules that apply to text ads generally apply to call extensions. To ensure your extensions are accurate and appropriate, phone numbers must meet specific requirements and be verified by Google.
Adding phone numbers can encourage calls to your business by showing your phone number on your ad and display a clickable call button with your ad. It makes it easy for people to call you on the go and can share these numbers across ads within an ad group or entire campaign. You can also count calls as conversions.
https://support.google.com/adwords/answer/2453991?hl=en
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